Quality Customer Service

This course enables participants to effectively communicate and engage with increased confidence and awareness with external and internal customers.

Course Objectives

By the end of this course, participants will;

• set personal and professional goals
• achieve better outcomes when dealing with internal and external clients
• identify effective communication strategies
• communicate more assertively
• understand the meaning of professionalism
• develop time management, prioritising and teamwork skills

FACILITATORS: Karen Mitchell / Kini Rema / Jessica Wohiemani
GROUP SIZE: Maximum 12 (or as negotiated)

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